This Popular Chicken Chain Is Guilty Of Soggy Fries, According To Customers

Diehard fans might argue that bad pizza is better than no pizza at all. When it comes to other comfort food classics, however, the same take-it-or-leave-it sentiment cannot be said. An unwritten rule to know before visiting Raising Cane's — at least, according to some diners — is to keep your expectations low for the crinkle-cut fries. A frequent customer complaint about the chain is that its fries consistently come out unpleasantly soggy.

One Reddit user wrote, "Them fries suck bad. Why does everything else taste good, but them fries ... they so weak." Another Reddit post joked that Raising Cane's fries are so notoriously, egregiously bad that continuing to serve them like nothing is wrong must be a cover-up of sorts. So, what makes those crinkle-cut fries so soggy? One Redditor blamed the Styrofoam clamshell takeout container for trapping steam, stunting the texture before it even has a chance to (literally and proverbially) deliver.

It's worth noting that not every customer seems to strike out in the fry department. One Reddit user offers a contrarian viewpoint, praising, "I like them. I like a good crinkle fry. If they're fried well and aren't over salted ([Cane's] does that a lot) then they are a perfect companion to the rest of the meal." Still, the thread's original poster echoes the disappointed feedback that many others seem to share, also noting how odd the quality issue is considering the prowess of the chain's other menu offerings: "I love the chicken. I love the sauce. I love the bread. I love the lemonade. I love the sweet tea. The fries? Not good at all and I don't understand how everything else is on point but there are these awful fries."

If you're among those who've walked away disappointed by soggy Raising Cane's fries, it seems the best bet is to order them "extra crispy" and drown 'em in sauce. Or, bring them home and crisp them up yourself. By our count, one of the best ways to reheat soggy food is in an air fryer. Letting your fries cook for three to five minutes at 350 degrees Fahrenheit should do the trick, with the fries spread in a single layer to avoid overcrowding.

Don't have an air fryer? Whip out the trusty skillet. No need to preheat the oven, and no need to add any extra oil to the pan, either. To do it, simply get a pan hot on the stove, then toss in your soggy fries. Keep them moving in the pan by gently agitating them with a spatula, heating them until you can hear an audible "crisping" sound. Exposed to the heat, your fries bounce right back — and if you've ever thought Raising Cane's fries lean a bit soft, that second round might actually deliver a texture you prefer over the original.

To be fair, here at Tasting Table, Raising Cane's outdid a few competitors, including Sonic and Dairy Queen, in our definitive ranking of 25 fast food fries. But, if anything you get from the drive-thru is so limp that it needs to be crisped up at home, that's not a great sign.