2 Common Weber Grill Issues Customers Only Notice After Unboxing Their Purchase

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Weber grills are basically the symbols of barbecuing. Between the variety of shapes and models, special parts, and availability, Weber has easily become one of the most popular grill brands in the U.S. But with this popularity have also come several complaints — and disgruntled customers to boot. Scroll through Amazon reviews of its grills, for example, and you'll find all sorts of issues customers have encountered with them.

Of the common issues with Weber grills, the most commonly reported problems appear to be damaged and missing parts, especially when the grills are delivered. Several customers have mentioned that the grills arrive cracked or dented, or that certain parts are completely broken. One Amazon reviewer said, "There is a lot of debris in the porcelain and more than [one] dent." Another wrote, "I can't believe this got packaged with damage to the lid. The package it came in was fine. This seems to be a factory issue and not a shipping issue." Some even said their grills were already rusted and the paint was flaking off.

Beyond damage, some Amazon reviewers report that pieces were straight-up missing, with screws, grates, charcoal baskets, knobs, and other essentials not even included in the box. "When I unpacked this grill and put it together, I noticed that some of the screws [for] the lid handle were missing. Since I already planned on having my BBQ that day, I went ahead and put the grill together without the screws. The grill is kinda weak on the legs and isn't very secure," one Amazon customer said. This situation could certainly make it difficult to try out some BBQ recipes for a high-quality cookout.

Under normal circumstances, product issues are handled swiftly by customer service. But several customers have complained about Weber's lack of communication and support. "Their customer service is a joke, incompetent people messaging you over a chat for days and days. It took me 14 days to get a final answer, and it was a negative one. Despite their advertisement, they won't ship the missing parts. Absolutely not ok," one Amazon reviewer said. Still, some customers found success in contacting Weber, and eventually received new parts in the mail.

The resounding takeaway? Instead of ordering grills for delivery, you might be best off returning a faulty grill altogether and buying one in person instead. Many major stores like Home Depot, Lowe's, and Costco offer a wide variety of barbecue appliances to choose from, including some of the best grills under $100, according to 2026 reviews.