This Food Item Is Not Covered By Costco's Usual No-Questions-Asked Return Policy

Understandably, Costco's custom-ordered cakes are one of the superstore's hottest items. Some have even ordered them as their wedding cakes because they are just that good. However, there is some bad news for those who, after purchasing, no longer want the product. Unlike other food options throughout the store, the custom gateaus are not covered by Costco's normal return policy. The rules stated on the Costco website note that special orders and custom-made products cannot be refunded or brought back due to them being "manufactured to member's personal and unique specifications."

While all sales are final in this regard, there is one little loophole for the cakes. If there is an issue with how the item was made according to your initial order or otherwise fails to meet one's specifications, then it is eligible for a return. If the dessert has been baked with the wrong flavor or the wrong name has been scribed on the frosting, for example, a refund or replacement to your satisfaction is guaranteed. But as long as the cake matches your order, refunds are not permitted.

Tailor-made cakes are not the only items that are barred from being brought back to the megastore. Other customized food articles, such as deli platters, Costco's infamous party platters, charcuterie boards, and special-order holiday meals, can't be returned either. The same refund rules apply to these items as with the cakes. Since they are custom-made, they cannot be returned simply because one changed their mind and no longer wants them. However, if the trays are not appropriately assembled, then it could be subjected to a reimbursement.

These food dishes are also perishable and need to be refrigerated, so it is likely to suppose that Costco is unable to accept these returns as they are spoilable or could be contaminated. Either way, they can't be resold. Aside from the made-to-order goods, the company does welcome most susceptible foods for refunds (as long as you have the receipt), such as opened bags of frozen vegetables or a protein bar box that doesn't taste quite right. But fear not, you will get your cash back, and the fare returned to Costco will not be repackaged or put back on the shelf. So, there is no worry of foods being interfered with. The tampered items go in the trash, or unaltered products are brought to food banks.