6 Frequent Customer Complaints About Nothing Bundt Cakes

You can find plenty of dessert and sweet chains that sell cookies (ahem, Crumbl), ice cream, and other sugary treats. But admittedly, Nothing Bundt Cakes seems to monopolize the ready-to-eat bundt cake industry. Let's be clear: You don't get to 800-plus locations without some loyal clientele who love the products. However, that doesn't mean every paying patron has a positive experience every time. 

We researched to identify what customers typically complain about regarding the chain and found a few (not a ton) of recurring issues that cropped up the most. We looked to places like Facebook, Reddit, Trustpilot, the Better Business Bureau, and other sources to see what people were publicly grousing about. Perhaps you've encountered these issues, or maybe you've had nothing but stellar experiences; no matter what, these are things multiple people have complained about. Read on and consider these complaints the next time you want to buy a round treat from the cake company. It may help you have a better experience, be more prepared, or have a general understanding of what to expect.

Wow, a cake topped with icing is sweet — call the newspapers, this is brand-new information. Okay, we jest, but yes, plenty of people complain about the sweetness level. "I loved the strawberry cheesecake and I really liked the white chocolate raspberry but they are so sweet I swear my teeth were tingling after a single bite," one person wrote on Facebook. They said their fiancé has a sweet tooth and didn't seem to mind them, though. One person commented that they don't like Nothing Bundt Cakes because they're too sugary, and the original poster responded saying they could only eat a bite or two at a time for the exact same reason. 

Several other reviews say they actually like the cakes but still find them or the icing itself too sweet. "You can't taste the cakes at all because the frosting is so thick & cloyingly sweet ..." one person wrote on Trustpilot. Ultimately, this complaint may come down to personal taste, but that doesn't stop a number of customers from complaining about the treats.

You can't win 'em all when it comes to customer service, but Nothing Bundt Cakes' service leaves people feeling pretty displeased with their experience. People say employees were rude after issues with things like coupons or something more serious — when someone fell in the store. Some mention feeling like the employee seemed annoyed or dismissive to help them, while other folks say that the chain's service is unprofessional or there's a general lack of effort to help rectify problems with orders. It's not just employees that people have problems with, but management too. 

Some say their experience worsened after new management came to their location, bringing the customer service down (as well as the overall quality of the treats themselves). Others especially mention unpleasant experiences with managers. People even say that calling the customer service line after having issues in store was also met with subpar service, or they were unable to get a hold of anyone. This leaves people feeling quite frustrated. It's also worth noting that although delivery options can be convenient, a lot of people have complaints about the delivery service used, such s missing or incorrect orders, and that it was difficult to get in touch with customer service to help with this as well.

Grocery store products have suffered from shrinkflation for years, but now people are complaining about Nothing Bundt Cakes' deflated sizing. We saw the sentiment repeated many times on several social platforms. Customers say they have been loyal patrons for years and say they believe the treats are getting smaller. Another says they actually like the flavors, but the standard cake size changed. "IT SHRUNK. What was this dinky little cake in the box???" they exclaimed. 

Others went to the Better Business Bureau to submit a formal complaint, mentioning that Nothing Bundt Cakes advertises an 8-inch cake, but when they measured it, it was only 7 inches. This may not be significant for some, but it's still enough for this person who noticed by sight alone how small it looked. Perhaps Nothing Bundt Cake realized this issue because now it advertises how many people a cake serves versus the size – eight people, for example. You can still find some mention of inches on the company's social media and various pages on Google. 

"They are half the size they used to be. At this point, they're just large cupcakes," one person commented on TikTok. The curious case of the shrinking cakes has customers questioning whether it's even worth it to return.

If you are unfamiliar, Nothing Bundt Cakes has a selection of permanent flavors, such as red velvet and Chocolate Chocolate Chip. Still, it also has random options introduced throughout the year. Despite the range of flavors, colors, and even other toppings and add-ins, People still have their fair share of complaints about the overall taste of the treats. Customers say it's not that they're disgusting by any means, but it's simply not good enough to warrant a purchase. Some say certain flavors can be good but others not so much.

Other patrons are clearer about their distaste for the chain's cake offerings, saying they are disappointing, sad, or lack flavor altogether. "I love Bundt cakes, but theirs taste like sadness," said one Redditor, who also called out the icing for its poor taste. Others agree the icing makes the dessert less tasty. Many people repeat the idea that the cakes are okay when they are at their best, while others say they're a "solid C." 

Many customers seem underwhelmed or call out the bland flavors. Flavors like carrot, confetti, and gluten-free options are among the flavors people feel are bland. Our Tasting Table writer tried 12 Nothing Bundt Cake flavors and called out red velvet as devoid of flavor, while the white chocolate raspberry just didn't muster enough flavor intrigue.

Aside from the average taste, customers seem to think that the quality isn't up to par. Complaints span a range of issues, from appearance to overall execution. People say they ordered specific birthday decorations that were missing, and that the overall appearance just doesn't look as expected or as advertised. Generally, people say that what they receive is not as nice or as well-made as advertised, particularly when ordering a custom or decorated cake.

Folks lament about getting a cake with a raw center, showing a photo of what appears to be a very wet, goopy-looking piece of cake. Other reviewers complain about dry cakes, noting that it just doesn't deliver the same taste as it used to. One customer's favorite was the Chocolate Chocolate Chip, which was once loaded with delicious chocolate chip morsels; more recently, though, they found only two measly bits in one slice. Some say the larger bundt seemed stale, or that the icing was both stale and messily decorated. Multiple folks report a decrease in the overall quality of the treats.

As if some of the aforementioned issues weren't enough, the price seems to throw salt in people's wounds. One the positive side, some folks quite enjoy Nothing Bundt Cakes but agree the cost is higher, so they like to take advantage of any rewards. But there's a lot of negative chatter, too. Customers seem to think the cost is a rip-off for what you receive. Others share that it's "way too expensive for big globs of icing" or that it's generally pricey for what they say doesn't even seem fresh in the first place. But other people seem annoyed by the price and also mention that the cost does not reflect the quality, and that it tastes more like a boxed cake mix than anything else. 

Some reviews say the cost is the final straw and they can't justify supporting the business any longer. Many reviewers note that the price is high. Even places like Tripadvisor clearly note, with its dollar-sign tier system, that it's in the mid-tier of price, aka "$$ – $$$". When you click on the dollar sign, it leads to the price section: cheap eats, mid-range, and fine dining. The cake chain falls in the middle category there as well as on Yelp, with two dollar signs. "Overrated and overpriced," as one Facebooker puts it.