Creamer pouring into a white cup of coffee
Why Doesn't Starbucks Have Self-Serve Creamers Anymore?
Pre-pandemic, Starbucks had something like a condiment bar with self-serve creamer carafes for customers to use. However, it was removed to prevent transmission of the virus.
Fast forward to 2024, and most things at Starbucks are back to normal. However, the condiment bar still hasn't returned, leaving many customers wondering why.
While creating a space for people to relax was a crucial component of the early Starbucks business model, the chain is shifting to a more mobile-friendly style.
By adopting a grab-and-go style, the little conveniences and comforts that were once integral to making people feel at home in the Starbucks lobby are slowly being walked back.